Question 1

What are your transcription services?

Accepted Answer

We provide high-quality, human-generated transcription services for academic research, interviews, focus groups, medical reports, and business meetings. Our team of professional transcriptionists ensures 100% accuracy, confidentiality, and secure processing.

Question 2

How do you handle data security?

Accepted Answer

Data security is our top priority. We operate on a fully encrypted platform that protects your sensitive files. Our transcriptionists sign strict NDAs to ensure confidentiality, and all files are processed with end-to-end encryption. We follow Australian privacy guidelines to safeguard personal and medical information.

Question 3

What are your pricing options?

Accepted Answer

Our transcription services offer competitive, transparent pricing based on factors such as audio quality, turnaround time, and additional features. We provide bulk discounts for large projects and custom quotes for research teams, universities, and enterprises.

Question 4

What languages do you support?

Accepted Answer

We specialise in English transcription but also provide multi-language transcription and translation services in over 50 languages. Our native-speaking human transcribers ensure precise translations and culturally accurate transcriptions.

Question 5

What is your typical turnaround time?

Accepted Answer

We offer flexible turnaround times: Standard delivery (3-5 business days), Rush service (24-48 hours), and Custom deadlines available upon request.