Who will hear my recordings?

An Australia-based transcriptionist and a proofreader, both working under confidentiality agreements and trained in human research participant protection, plus the project manager assigned to your account. No one else. Recordings are never sent to third-party transcription services.

Where are recordings and transcripts handled?

On the Australian platform, with files encrypted in transit and at rest, handled by our Australia-based staff. You upload through the platform, never as email attachments.

Can you work with our confidentiality agreement?

Yes. We sign your institution’s NDA, confidentiality deed or data processing agreement, or provide ours.

How do we arrange de-identification and retention requirements?

De-identification is included at no extra charge: tell your project manager which identifiers to replace and transcripts arrive with names, places and dates tagged before you code them. Send your protocol’s retention and deletion requirements before uploading, and agree the arrangements with your project manager in writing.

Does the Privacy Act apply to my study?

Your research office will confirm which obligations apply to your study and which agreements it requires. We handle personal information in line with the Australian Privacy Principles, and your work stays on the Australian platform with Australia-based staff.

Prepare your studyfor secure human transcription

Check consent, confidentiality, data handling and the documents your institution needs before sharing recordings.

1.Consent. Does the consent form cover what happens to the recording?
2.Confidentiality and agreements. Which agreements does your institution require before files move?
3.Data handling. Where do the files go, who can reach them, and for how long?
4.Ethics review. What will your HREC or research office ask for?

Just your email. A project manager emails the documents. We'll also create your free Landmark account.

Trusted by funded research teams

No newsletter, no spam.

Prepare your study for secure human transcription

Check consent, confidentiality, data handling and the documents your institution needs before sharing recordings.

Privacy Act compliant transcriptionAustralia-based staffNDA or confidentiality deed available

Just your email. A project manager emails the documents. We'll also create your free Landmark account.

The four checks

1
Consent
Does the consent form cover what happens to the recording?
2
Confidentiality and agreements
Which agreements does your institution require before files move?
3
Data handling
Where do the files go, who can reach them, and for how long?
4
Ethics review
What will your HREC or research office ask for?

Work through them with your research office; ask us for the documents in step 4.

The four checks before recordings leave the lab

Consent, confidentiality and agreements, data handling, ethics review. Work through them with your research office.

Consent

Does the consent form cover what happens to the recording? It says sessions are recorded and that a transcription service may transcribe them. It says who will hear the recording: the transcriptionist and proofreader, under confidentiality agreements.

Confidentiality and agreements

Which agreements does your institution require before files move? A confidentiality agreement, deed or NDA with the vendor, on your paper or theirs. A data processing agreement where your institution requires one; confirm with your research office which agreements apply.

Data handling

Where do the files go, who can reach them, and for how long? Encrypted transfer through an upload platform, never as email attachments. Encrypted storage, and a named list of who can access it.

Ethics review

What will your HREC or research office ask for? A security summary describing transfer, storage, access and staff training. The signed confidentiality agreement or deed, and a data processing agreement where required.

Just your email. A project manager emails the documents. We'll also create your free Landmark account.

Ready to get started? View our transcription services →

For your HREC, research office or procurement

Documents for your institution

Getting a vendor approved is often the slowest step. Ask, and a project manager emails what your office needs.

Security summary
Transfer, storage, access and staff training, written for an HREC or research office.
Confidentiality agreement or deed
Our NDA, or we sign your institution’s.
Data processing agreement
Where your institution requires one.
Privacy Act statement
How personal information is handled under the Australian Privacy Principles, and where it stays.
Protocol language
How recordings are transferred, transcribed, de-identified and stored, ready to paste into your application.
Vendor registration and purchase orders
For procurement, with line-item invoices for grant budgets.

Tell us which documents and for which institution. A project manager replies by email.

Why Researchers Trust Us

Trusted by 5,000+ researchers at 700+ universities and hospitals

Grant-funded teams send us the interviews and focus groups they cannot afford to get wrong.

Grant-funded teams send us the interviews and focus groups they cannot afford to get wrong. Here is what stands behind that.

Transcribing since 1987

Supporting research teams since 2009

Agreements in place

NDAs, confidentiality deeds and data processing agreements

Australia-based staff

Your work is handled on the Australian platform

The documents are one email away

Why Researchers Trust Us

Trusted by 5,000+ researchers at 700+ universities and hospitals

Grant-funded teams send us the interviews and focus groups they cannot afford to get wrong.

Grant-funded teams send us the interviews and focus groups they cannot afford to get wrong. Here is what stands behind that.

Transcribing since 1987

Supporting research teams since 2009

Agreements in place

NDAs, confidentiality deeds and data processing agreements

Australia-based staff

Your work is handled on the Australian platform

Named in 67 peer-reviewed papers since 2015 · see the list

Need vendor documents for your ethics application?

Last step — just your email

Named in 67 peer-reviewed papers since 2015 · see the list

Need vendor documents for your ethics application?

Last step — just your email

Frequently Asked Questions

The questions an HREC, a research office or a chief investigator asks before recordings are shared.

A security summary written for an HREC or research office, a confidentiality agreement or deed (ours or yours), a data processing agreement where your institution requires one, a statement of how we handle personal information under the Australian Privacy Principles, protocol language describing how recordings are transferred, transcribed, de-identified and stored, and vendor registration and purchase order details for procurement. Ask through Request documentation on this page and a project manager emails them.